Becoming a Cabin Crew: A dream Job - by Ahmed Haouaria

01 Jan 2018
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What is this article about ?

Providing an outstanding flight experienceto airlines passenger, that’s airlines, standard, let’s say the routine Airlines recruit and train Cabin Crew to ensure. This is also general public perception, demonstrating hard work, dedication and professionalism around the clock, ensuring passenger’s safety that’s the hard part and that is Cabin Crew vital role. 

As an airline professional, I have spent the past 20 years working on Cabin Crew recruitment, training, Standard Operating Procedures, SOP’s and Customer Services subjects. I will do my best through Aviation Stars Blog to provide material to help airlines operating Cabin Crew and young people dreaming to be part of this amazing experience to get deeply in touch with airlines Cabin Crew fundamental skills, requirements and investment in attractive careers outlook. 

This first article of Aviation Stars Blog will be dedicated to a brief history highlight of commercial aviation to make you familiar with the subject followed by an introduction to qualification required to become a Cabin Crew.

So let's get started: Take off position 

1863: A bird in action 

The term aviation designates action from Latin avis meaning bird with suffix -ation meaning action or progress, was invented in 1863 by French pioneer Guillaume Joseph Gabriel de La Landelle in his book ‘’Navigation aérienne sans ballons".

1903: The first successful airplane invention 

On December 17, 1903, Wilbur and Orville Wright who are recognized the inventors of the first successful airplane piloted a gasoline-propelled-driven biplane.

They flew four brief flights at Kitty Hawk with their first powered aircraft. 

The Wright brother are, thus considered the pioneers of “the first sustained and controlled heavier than air powered flight”. 

1914: The first ever flight with a paying passenger

It was on Jan. 1, 1914, when Tony Jannus a 25-year-old pilot piloted an airboat manufactured by Thomas Benoist, flying just 15 feet above the water, according to anaccount by the Florida Aviation Historical Society.  Abram Pheil, the Mayor of St. Petersburg was the first customer, and paid $ 400 ticket for this short trip. 

1926: The first scheduled airline passenger service

On May 23, 1926, Western Air Express inaugurated thefirst scheduled airline passenger servicein the United States and flew the “first commercial airline passenger” from Salt Lake City to Los Angeles. It is true that a few early airboats provided regularly scheduled flights along coastal locations prior to 1926, but this was the first year, regularly scheduled service using landplanes and land-based runways. This fixed route overland passenger service marked the beginning of passenger air travel as we know it today. With this event commercial aviation was born.

2014:100 Years of Commercial Aviation 

2014, the world celebrated 100 years of commercial aviation, and at the same time 70 years since the signing of the Chicago Convention

To put this achievement in perspective, consider this: On Jan. 1, 1914, one commercial passenger flew on one commercial flight. On Jan. 1, 2014, an estimated 8 million people flew on nearly 100,000 flights.

Preliminary figures released on January 2nd by the International Civil Aviation Organization (ICAO),indicated that the total number of passengers carried on scheduled services reached 3.7 billion in 2016, a 6 per cent increase over last year. 

Millions of people step aboard airplanes each day, complaining about the lack of legroom and overhead space but almost taking for granted that they can travel thousands of miles in just a few hours. 

2017: 3 billion passengers carried all around the world

The aviation industry supports 62.7 million jobs around the world. Some of these people work within the industry itself and other jobs are provided by the economic activity that air travel supports. There have been great improvements in passenger experience in the aviation industry, in recent years. However, customers are still looking for that specific travel experience, where they feel valued and important and no doubt good Customer Experience Leads to Customer Loyalty.

It’s all about service. Airlines hire people who like to serves, and serve recurrently.  In every endeavor, it’s the people who make the difference.

In the last years the airline industry has massively changed. Since the middle of the 1990s, new airlines business model such as low cost carriers, have emerged on different markets. Additionally, an increasing number of mergers, and different types of alliances, were established.  

For these reason airlines now frequently conducts regular assessments and interviews in many countries worldwide to select and hire the best candidates to one of the most attractive job positions in the world. 

What qualification to become a cabin Crew  ?

Flight attendants represent one of the largest job categories in the travel industry. Thousands of Cabin Crew is hired each year by major airlines to renew and support their work. Flight attendants represent one of the largest job needs. The following will be a brief presentation of the required qualifications to become a cabin Crew. Full details will be presented in a coming post. 

Major world airlines, either legacy ones like Emirates, Singapore Airlines or Low Cos ones like Ryan Air, Air Arabia or others are continuously looking for candidates with the following skills:

Positive energy

Positive attitude

Safety consciousness and awarness 

Adaptability and flexibility to lifestyle change

Customer service orientation 

Assertiveness

Ability to multitask

Ability to connect with people

Academic qualifications

Entry requirements vary between airlines but most airlines will require a good level in English. English is Aviation and airlines language. 

Some airlines also accept that not everyone is necessarily brilliant in school and will therefore watch qualifications if you have excellent customer service experience and or background. 

Most airlines require over 18 years old and to have a good level of fitness. 

Swimming 25 meters without aid is aid is also a must. Details will be provided I a dedicated post.

Today several colleges and specialized academies , most of the time run by former Cabin Crew Instructors and/or Managers, are available to provide training  that could help gain above necessary skills for a great career as flight attendant.  

It may also greatly help when candidates can speak at least one foreign language. 

Grooming and appearance requirements 

Cabin Crew appearance is one of the first things noticed by customers and it leaves a lasting impression. This is why every airline has a certain set of standard for their staff to adhere too when wearing they are in company uniform. Each airline has its own typical rules in terms of uniform and appearance; there are some common guidelines that you can get yourself use before you start. More details will be provided in a coming post.

What’s NEXT? 

As an obvious sequence to this first session we will deal during a next post with airlines Cabin Crew / Flight attendants recruitment requirement and how to proceed for an effective job search.

So let’s meet up very soon in my coming article. Some interesting tips and advises will be there waiting to be put in practice and achieve your Cabin Crew Job dream. 

 

 

 

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